Frequently Asked Questions

Guests must be at least 25 years old. Bring your valid, full driver’s licence and government-issued photo ID for verification at handover.

Have your driver’s licence, photo ID and a credit card ready. The card used for the deposit must be in your name; debit, prepaid and third-party cards cannot be used for the hold.

Daily rates cover a 24-hour rental period. Choose your pickup and return times when booking, and ask us about discounted rates for a longer stay.

Yes. Delivery is complimentary in Vancouver and at YVR Airport. We can meet you at your home, workplace or hotel. For other destinations, contact us to confirm availability and pricing.

Choose a vehicle on our website and share your dates and preferred handoff location. You can also contact our team for help arranging your booking.

Tell us about your date, preferred vehicle and plans. We’ll help you check availability and arrange a rental that fits the occasion.

Your booking and rental agreement set out the included distance and any extra-kilometre charges. For a longer trip or monthly rental, ask us to confirm the allowance before you book.

We’ll help you get familiar with the vehicle at handover. If you have questions about charging or vehicle controls during your rental, our team is a call away.

Our Tesla fleet setup lets you create your own driver profile and pay for Supercharging with your own credit card. We’ll help you get set up. Check the charging screen for session pricing and any applicable idle or congestion fees.

Check the return-charge requirement in your booking before your trip ends. Contact us if you need help planning charging or arranging your return.

Please contact us as soon as your plans change. We’ll confirm whether an extension is available and explain any additional charges.

Contact us before another person drives the vehicle so we can confirm their eligibility and arrange any required approval under your rental agreement.

Contact us before booking to confirm the coverage required for your rental. Your rental agreement and applicable policy set out the coverage, exclusions and your financial responsibility.

We’ll confirm the deposit for your booking before you collect the car. Bring a credit card in your name for the hold, and ask us about the release process and expected timing.

Contact us promptly and document the situation when it is safe to do so. We’ll guide you through the next steps. Any charges or coverage depend on your rental agreement and the applicable policy.